2015

Leadership Styles to Use During a Crisis

RiskLogic’s mandate is to build the crisis leadership capabilities of executive teams to improve outcomes during a crisis. Using the most appropriate and effective leadership style during a crisis is one of these key leadership capabilities.

Based on our years’ of experience helping organisations to build crisis intelligence, here are our observations regarding the six leadership styles as classified by Goleman (2002), and the conditions under which they are most and least effective:

Affiliative Objective: Creating harmony – A leader using this style spends a lot of time cultivating relationships with employees, rewarding personal characteristics and avoiding performance related confrontations.

Most effective:

  • When used as part of a repertoire including the visionary, participative, or coaching styles.
  • When giving personal help.
  • In getting diverse, conflicting groups to work together harmoniously.

Least effective:

  • When employees’ performance is inadequate.
  • In crises or complex situations needing clear direction and control.
  • With employees who are task orientated or uninterested in building a relationship with their leader.
Coaching Objective: Long-term professional development of employees – A leader using this style helps people to identify their unique strengths and weaknesses, and assisting them to establish a development plan.  

Most effective:

  • When employees acknowledge a discrepancy between their current competency level and ideally where they would likely be.
  • When employees are motivated to take the initiative and seek professional development.

Least effective:

  • When the leader lacks expertise
  • When employees require a lot of direction and feedback
  • When in crisis
Directive Objective: Immediate compliance and/or providing direction – This style relies on ‘directives’. Efforts to motivate are focused mainly on giving directives rather than asking for feedback.

Most effective:

  • In crisis situations.
  • When applied to relatively straightforward tasks.
  • When deviations from compliance will result in serious problems.
  • With problem employees (when all else has failed).

Least effective:

  • When applied to tasks that are not straightforward.
  • Over the long-term.
  • With motivated, capable staff.
Pace-setting Objective: Accomplishing work to high standards – This style relies on attempts to deliver excellence. Leaders using this style generally lead by modelling the way. They establish themselves as the standard but need to be more aware than most of the importance of delegating when appropriate.

Most effective:

  • When employees are highly motivated, competent, and know what they are doing.
  • When managing individual contributors.
  • In making the organisation move fast.
  • In developing employees who are similar to the leader.

Least effective:

  • When the leader cannot do all his/her work personally.
  • When employees need direction, development and co-ordination.
Participatory Objective: Building commitment and generating ideas – This style relies heavily on building consensus and the ability of team members to establish their own direction and to resolve conflicts effectively. It is characterised by a lot of meetings, a lot of listening, recognition of adequate performance and limited criticism of low performance.

Most effective:

  • When employees are competent.
  • When employees must be coordinated.
  • Instances when the leader is unclear about the best approach.

Least effective:

  • In crises, when there is no time to hold meetings.
  • When employees are incompetent, lack crucial information or need close supervision.
Forward – Looking Objective: Providing long-term direction – This style relies on discussion with others as well as the individual’s unique perspective on the business to establish a sense of purpose and direction.

Most effective:

  • When a new vision or direction is needed.
  • When a person is perceived to be the expert or the authority.
  • When there are new employees who depend on the leader for guidance.

Least effective:

  • When the leader does not develop employees.
  • When the leader is not perceived as being credible.
  • When the leader is trying to promote self-managed work teams and participatory decision-making.

In conclusion, for an individual leading others during a crisis, it is critical to be able to diagnose the demands of the crisis situation and make use of the full array of leadership styles, rather than rely on areas of comfort at all times. In addition, not all leadership styles will appeal to all individual team members, so a combination of styles might be needed depending on the employees who are being impacted by the crisis event.

For over 10 years, RiskLogic has worked with business continuity managers and their leadership teams to empower them to successfully lead their organisations through a crisis.

Our qualified and experienced consultants can help you explore Goleman’s (2002) leadership styles in the context of your organisation’s Crisis Management planning today. Call us on 1300 731 138 or email info@risklogic.com.au

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Conducting Effective Stakeholder Briefings

RiskLogic’s mandate is to build the crisis leadership capabilities of executive teams to improve outcomes during a crisis. Conducting effective stakeholder briefings during a crisis is one of these key leadership capabilities. Based on our years’ of experience helping organisations build crisis intelligence, here are our tips for constructing informative stakeholder briefings.

Effective Stakeholder briefings are about how we use the information assessed during a crisis situation. Failing to influence stakeholders effectively in the early stages of a crisis has the potential to result in the Crisis Leader losing control of the situation and causing an escalation of events. This is likely to increase the impacts of a crisis including reputational damage, financial loss or legal liability.

Once we have collected and assessed incident facts, we need to use this information to:

  • Determine a course of action to stabilise the event.
  • Develop a crisis response strategy.
  • Provide communication to stakeholders.

Why are Stakeholder Briefings so Important?

Stakeholder briefings are so important during a crisis because they:

  • Facilitate collection of information.
  • Enable crisis managers to control information flows.
  • Facilitate provision of information in a structured manner.
  • Ensure everyone receives consistent information.
  • Help create a common understanding of the situation.
  • Support resource prioritisation and allocation.

Our Top Ten Tips for an Effective Briefing are:

  1. Only include processed ‘factual’ information.
  2. Be informative.
  3. Be authoritative.
  4. Be timely.
  5. Be explicit and precise, double check figures.
  6. Do not repeat information that has already been addressed.
  7. Avoid vague and ambiguous words and phrases.
  8. Anticipate likely questions and provide answers in the brief.
  9. Be clear about who your audience is.

For over 10 years, RiskLogic has worked with business continuity managers and their leadership teams to empower them to successfully lead their organisations through a crisis.

Our qualified and experienced consultants can help you plan for conducting effective stakeholder briefings today. Call us on 1300 731 138 or email info@risklogic.com.au

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RiskLogic wins Prestigious BCI Australasia Awards

RiskLogic’s new crisis intelligence management platform CQCommand has won the 2015 Continuity & Resilience Innovation of the Year Award at the annual Business Continuity Institute (BCI) Australasia Awards.

Additionally, RiskLogic’s Senior Consultant Brad Law, won the 2015 Continuity & Resilience Consultant of the Year Award.

The BCI Awards recognise excellence within the business continuity and operational risk management industry and were held at the Adelphi Hotel in Melbourne last Friday 21st August 2015.

RiskLogic Director Joshua Shields says “we are delighted that CQCommand has been recognised for its innovation and as a best in class online platform. With its smart, structured approach, CQCommand is a highly practical and cost effective resilience solution for organistions looking to replace their hard copy crisis management plans. It has been purpose built to meet client requirements to empower leadership teams within organisations here in Australia and globally. The product continues to evolve and we look forward to further enhancements throughout 2015”.

We also congratulate Senior Consultant Brad Law on his achievement. It is well deserved for a highly committed and valued team member whose high standards are evident in all aspects of his work. Brad’s ability to deliver quality solutions and training outcomes for our clients is testament to his dedication to the field and professionalism as a consultant”.

RiskLogic was founded in 2005 and is the leading, dedicated provider of Business Continuity, Crisis Management and Emergency Management solutions. With a national presence across Australia and New Zealand, RiskLogic has developed a strong reputation for delivering highly pragmatic and practical solutions for a wide range of clients across all industry sectors, including Government, Corporates and Not-for-profit organisations.

For more information please contact:

Josh Shields
Director
T: 1300 731 138
E: info@risklogic.com.au

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Top Tips for Maximising Engagement During Simulations

One of the key challenges raised by many organisations is how to maximise participant engagement during exercising.

Based on RiskLogic’s years of experience and proven capabilities, here are our top tips for ‘Maximising Engagement During Simulations’:

  1. Achievable aims & objectives: make sure the exercise is practical and achieves its stated aims and objectives (outlined in the Exercise Plan). Make sure that the aims are SMART (specific, measurable, attainable, realistic and timely). Communicate how the organisation performed against these aims and objectives after the exercise in both a hot-debrief and a more formal post-exercise report , and use them as a benchmark for continual improvement in exercising in the future.
  2. Realistic scenario: choose a realistic scenario to exercise, one which all participants can relate to and is applicable to the nature of the organisation and the local environment. There is no point in choosing something that is not relevant or farfetched, such as a nuclear war scenario.
  3. Participant engagement: create inputs that allow all participants to get involved, either directly or at least during the decision making process. Try to direct injects to all participants rather than to just a select few team members. This helps to better make the exercise realistic and life-like.
  4. Dynamic inputs: use multiple forms of injects and technology (for example phone calls, text messages, facebook and twitter feeds, mock news articles, recordings, etc) to add real-time realism to the exercise.
  5. Challenge the participants: ensure that exercise participants are pressured enough (through the realistic scenario and dynamic inputs) to feel like the simulation is challenging and stimulating. Try to help participants realise some of the emotions and feelings that will underpin their response in a crisis. There is no use in people sitting around a table not being challenged – as that is not what they would do or feel like in a real crisis!

To see how we can help you deliver a ‘great exercise’ vs. a ‘good exercise’ today, call us on 1300 731 138 or email info@risklogic.com.au

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RiskLogic Shortlisted for 5 BCI Australasia Awards 2015

RiskLogic announces it has been shortlisted for awards in 5 categories at the upcoming Australasia Business Continuity Institute (BCI) Australasia Awards. The BCI Awards recognise excellence within the business continuity and operational risk management industry and will be presented at a Gala event held at the Adelphi Hotel in Melbourne on 21st August 2015.

The award categories we have been shortlisted for are:

  • Continuity & Resilience Provider (Service) of the year – RiskLogic Pty Ltd
  • Continuity & Resilience Provider (Product) of the year – BC-3: Business Continuity Software
  • Continuity & Resilience Innovation of the year – CQCommand: Crisis Management and Intelligence Online Platform
  • Most Effective Recovery – AKD Softwoods (RiskLogic client)
  • Continuity & Resilience Consultant of the year – Brad Law, CBCI Senior Consultant at RiskLogic

Executive Director Josh Shields says “we are delighted to be shortlisted for the annual BCI Australasia Awards. We are proud of our highly committed team that delivers market leading services and products to our esteemed clients, and I am pleased that they have received recognition for their continued levels of dedication and professionalism”.

RiskLogic was founded in 2005 and is the leading, dedicated provider of Business Continuity, Crisis Management and Emergency Management solutions. With a national presence across Australia and New Zealand, RiskLogic has developed a strong reputation for delivering highly pragmatic and practical solutions for a wide range of clients across all industry sectors, including Government, Corporates and Not-for-profit organisations.

For more information please contact:

Josh Shields, Director
1300 731 138
info@risklogic.com.au

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For the fourth year running – BC-3 the Winner of CIR’s Business Continuity Management Planning Software of the Year

RiskLogic’s BC-3 Software platform, under its global label ClearView, has been awarded CIR Magazine’s Business Continuity Management Planning Software of Year for the fourth year running at the CIR’s Annual Business Continuity Awards event In London on 11 June 2015.

Now in its 17th year, the CIR Business Continuity Awards recognise those business continuity, security, resilience and risk professionals and organisations whose innovative strategies and industry savvy make them stand out above the rest.

Judged by an independent panel of experts for exceptional performance, the awards provide an opportunity for organisations and individuals to showcase their best products, projects and people.

Since its release in 2010, BC-3 has continued to grow strongly with an ever-increasing global client base. It is frequently recognised by the industry for its innovation, ease of use and reliable platform that delivers on these promises, having achieved prestige status as:

  • Winner – 2015, 2014, 2013 and 2012 CIR Business Continuity Management Planning Software Tool of the Year
  • Winner – 2014 Global BCI Award for Global Business Continuity Product of the Year
  • Winner – 2014 BCI Asia Award for Business Continuity Provider (Product) of the Year
  • Highly Commended – 2014 BCI Australasia Awards for Business Continuity Provider (Product) of the Year
  • Nominee – 2015 BCI North America Award for Continuity and Resilience Provider (Service/Product) of the Year

RiskLogic’s Manager of Technology Solutions, Anita Gover says “Once again we are delighted that RiskLogic’s BC-3, as powered by our Global partner ClearView, has been recognised by the industry as the leading Business Continuity Management Planning software solution. Our clients can enjoy the confidence of working with the best planning tool available to build resilience into the heart of their organisation year after year.”

 

For more information please contact:

Anita Gover, Manager – Technology Solutions

1 300 731 138

0400 560 030

agover@risklogic.com.au

 

Joshua Shields, Director

1 300 731 138

0410 50 28 20

jshields@risklogic.com.au

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Announcing the Launch of CQCommand – Crisis Intelligence at your fingertips

Today RiskLogic announces the launch of CQCommand – the new online crisis management software that empowers leadership teams to make the right business decisions during a crisis.

From cyber-attacks to physical disasters, today’s business reality means that no matter how large or small an incident, every organisation needs a smart, structured approach for managing crisis events and the right tools to execute a plan under pressure.

CQCommand has been purpose built by RiskLogic to provide an online crisis management software platform that helps management teams manage crisis events, build situational awareness and collaborate and communicate. Ultimately, it supports an organisation’s ability to effectively manage the impacts of crisis events on people, reputation, market share, regulatory compliance and financial stability.

RiskLogic Director, Joshua Shields, says “CQCommand is a game-changer. It helps RiskLogic deliver on its mandate to build the crisis leadership capabilities of organisations to significantly improve their outcomes during a crisis. This we call Crisis Intelligence. We are pleased to be able to empower our clients with an online tool that brings crisis intelligence to their fingertips”.

www.cqcommand.com

For more information please contact:

Joshua Shields – Director
ph     1300 731 138
mob  0410 502 820
em     jshields@risklogic.com.au

Anita Gover – Manager, Technology Solutions
ph     1300 731 138
mob  0400 560 030
em     agover@risklogic.com.au

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RiskLogic Again Proud Sponsor of BCI Summit 2015

RiskLogic is pleased to announce that it is once again a proud Gold sponsor of the annual BCI Australasian Summit 2015, to be held at Luna Park in Sydney from 13th to 15th May 2015.

“Look to the Future; Learn from the Past” is a not-to-be missed event for the Business Continuity Community.

The Summit will be a conference & exhibition exploring where Business Continuity is going and taking a deep dive into Resilience, highlighted by learnings from real world wisdom and case studies.

As a gold sponsor, RiskLogic will be featuring a thought-provoking presentation from Charlie Boffin, Chief Executive of ClearView Continuity – the global label of RiskLogic’s leading BC-3 solution.

In addition, RiskLogic will be hosting a full day workshop “Delivering High Impact Simulations” on 15th May at the Harbourside Hotel, North Sydney. This practical and interactive session will demonstrate first-hand how exercise and testing enhances programs and engages staff and crisis management teams. BC Managers will be equipped with the knowledge to maximise engagement through reality-based exercising and tools to take their business continuity program to the next level.

For more information please contact:
Cassandra Taylor
Marketing Manager
1300 731 138
0417 671 961
ctaylor@risklogic.com.au

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BC-3: Winner of Best Planning Software, DRI International Awards 2015

RiskLogic announces its BC-3 Software platform, under its global label ClearView, has achieved yet another award as the winner in the category of Planning Software of the Year at the 2015 DRI International Awards of Excellence on Tuesday 3 March 2015.

DRI International is the global organisation that sets the standard for professionalism in business continuity planning. 12,000 professionals across industry and business sectors maintain active certification with this organisation worldwide. The annual DRI International Awards of Excellence recognise individuals and organisations who have achieved a superior level of excellence in the fields of business continuity management, technology recovery and crisis management.

Since its release in 2010, BC-3 has continued to grow strongly with an ever-increasing global client base. It is frequently recognised by the industry for its innovation, ease of use and reliable platform that delivers on these promises, having achieved prestige status as:

  • Winner – 2014, 2013 and 2012 CIR Business Continuity Management Planning Software Tool of the Year
  • Winner – 2014 Global BCI Award for Global Business Continuity Product of the Year
  • Winner – 2014 BCI Asia Award for Business Continuity Provider (Product) of the Year
  • Highly Commended – 2014 BCI Australia Awards for Business Continuity Provider (Product) of the Year
  • Nominee – 2015 BCI North America Award for Continuity and Resilience Provider (Service/Product) of the Year

RiskLogic’s Manager of Technology Solutions, Anita Gover says “We’re thrilled that RiskLogic’s BC-3, powered by our partner ClearView, continues to be recognised by the industry as the leading Business Continuity solution. With BC-3, we look forward to helping our clients confidently manage their resilience programs, knowing that they are working with the best planning tool available.”

For more information please contact:

Anita Gover – Manager, Technology Solutions

P: 1 300 731 138  M: 0400 560 030  E: agover@risklogic.com.au

Joshua Shields – Director

P: 1 300 731 138  M: 0410 50 28 20  E: jshields@risklogic.com.au

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RiskLogic to Host 2015 BCI Summit Workshop – Delivering High Impact Simulations

RiskLogic announces it has been invited to host a Workshop at the upcoming Australasian BCI Summit taking place in Sydney, in May 2015. The workshop, titled “Delivering High Impact Simulations” will take delegates through how to implement an effective and highly engaging Business Continuity and Crisis Management Exercising and Testing Program. Delegates will be provided with tried and tested methodologies and toolsets and have the opportunity to participate in a desktop scenario exercise, putting their learning outcomes to the test.

RiskLogic Director and workshop facilitator Daniel Shields says, “We are delighted to be invited to run this workshop at this year’s Australasian BCI Summit. Every year we take our clients through hundreds of dynamic exercises and testing programs. We are excited to be sharing some of our unique techniques and our innovative approach to helping organisations build team capabilities and test their preparedness.”

About the BCI

The Business Continuity Institute (BCI) is the world’s leading institute for business continuity. Established in 1994, the BCI has established itself as the leading membership and certifying organisation for Business Continuity professionals worldwide.

 

 

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