Crisis Management
An effective crisis response during a major disruption is critical to achieving successful outcomes. Trying to ‘work it out’ after an incident has occurred is dangerous and typically results in greater damage to the organisation. Instead, you need a well-planned, coordinated and tested crisis response capability in place. This includes:
- Detailed planning.
- Strong leadership.
- Excellent teamwork.
- Regular communication.
When responding to an incident, prompt and effective decision making by a Crisis Management Team can often limit potential reputational damage, financial cost and legal liability. To create this capability, an organisation needs to plan, train and test as outlined in the following diagram.
RiskLogic offers an extensive array of Crisis Management services including:
- Establishment of command and control structures and selection of appropriate staff.
- Development of detailed crisis management roles and responsibilities.
- Communication plans including identification of key internal and external stakeholders, required contact details, communication priorities and call trees.
- Checklists for immediate crisis tasks.
- Impact assessment tools to measure the severity of a disruption and escalation procedures to aid with decision making.
- Staff management plans to assist with relocations and recovery of work priorities.
- Assessment and integration of alternate site options or process workarounds.
- Integration with response strategies and other relevant documentation.
- Scenario testing, desk-top testing and other work-shop options to develop crisis management competencies in key staff.
RiskLogic crisis management services can also be incorporated into the development of your Business Continuity program.
