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Incident Management

Managing critical incidents in places of mass gathering.

What is Incident Management?

Essential service providers and higher risk environments such as places of mass gathering, crowded places and public spaces, require robust incident management systems to ensure a fast, effective and sustained the response to significant incidents impacting their people, property or operations.

These systems must accommodate all possible scenarios, be well rehearsed and robustly tested. They aim to deliver the required structure and forethought to minimise any serious ramifications to the organisation, its people and the community it serves.

Effective programs must integrate with preparations from local authorities, regulators and combat agencies and should be aligned with best practice guidelines established by Emergency Management Australia or similar.

Incident Management Areas

  • Program reviews
  • Hazard analysis
  • Incident management strategies and planning
  • Incident control structures and response teams
  • Tailored incident management
  • Desktop scenario exercises
  • Dynamic full-scale scenario exercising
  • Multi-agency events
  • Post-incident reviews.
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Incident Management Plans

RiskLogic will develop an incident management plan for your organisation to assist with the centralised coordination and management of an incident. This will provide a standardised protocol for dealing with incidents, including but not limited to:

  • Command and control structures
  • Communications plans including identification of key stakeholders
  • Checklists and impact assessment tools
  • Staff management plans
  • Assessment and integration of alternative site options
  • Response checklists for identified incidents
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Incident Management Training

RiskLogic develops and delivers thousands of hours of Incident Management training each year to a wide variety of clients across all industries throughout Australia and New Zealand. Training and development programs are available for all aspects of Incident Management and can be tailored to all team members or focused on specific roles.

Incident Management Training is delivered in a format that is most suited to your organisation’s needs, whether it’s face-to-face, online or a combination of both. Course content is developed by our in-house team of subject matter experts taking into account different learning styles and unique client environments. Our courses have been proven to deliver highly practical and relevant learning experiences for tactical operational staff through to strategic senior executive leaders to help them rise to the challenge in the event of a critical incident.

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Incident Management Exercises

Rehearsing your organisation’s incident management program via realistic, hand-on scenario exercises is critical to:

  • Build familiarisation with staff roles, responsibilities, processes and available tools
  • Identify practical program improvements
  • Provide a high level of stakeholder assurance in your organisation’s recovery capability

RiskLogic follows a carefully structured, tried and tested process to develop and facilitate an incident scenario exercise as follows:

  • Planning
  • Establishment
  • Facilitation
  • Completion

RiskLogic develops a comprehensive exercise plan for our clients outlining all required details for the exercise program, including objectives, methodology, scope, roles and responsibilities, resource requirements, timeframes and timescales, participants, communications and measurable performance criteria.

RiskLogic establishes all requirements for the exercise program, including the development of scenarios, input resources and supporting tools, equipment, participant engagement and all briefings.

On the day of the exercise, RiskLogic provides lead facilitators to manage the program, supported by other support staff as required. We create a highly dynamic, event-driven and realistic scenario experience, utilising well-established exercise resources in a controlled exercise environment. Our adaptable facilitation style helps to maximise participant engagement and provides a comprehensive, yet practical learning experience.

On completion of the exercise program, RiskLogic facilitates exercise debriefs followed by a comprehensive exercise report outlining key activities are undertaken, performance against established criteria and identification of key deficiencies to be addressed. We also provide practical recommendations to further improve the program, follow up support and endorsement/compliance statements on successful completion.

  • Planning
  • Establishment
  • Facilitation
  • Completion

RiskLogic develops a comprehensive exercise plan for our clients outlining all required details for the exercise program, including objectives, methodology, scope, roles and responsibilities, resource requirements, timeframes and timescales, participants, communications and measurable performance criteria.

RiskLogic establishes all requirements for the exercise program, including the development of scenarios, input resources and supporting tools, equipment, participant engagement and all briefings.

On the day of the exercise, RiskLogic provides lead facilitators to manage the program, supported by other support staff as required. We create a highly dynamic, event-driven and realistic scenario experience, utilising well-established exercise resources in a controlled exercise environment. Our adaptable facilitation style helps to maximise participant engagement and provides a comprehensive, yet practical learning experience.

On completion of the exercise program, RiskLogic facilitates exercise debriefs followed by a comprehensive exercise report outlining key activities are undertaken, performance against established criteria and identification of key deficiencies to be addressed. We also provide practical recommendations to further improve the program, follow up support and endorsement/compliance statements on successful completion.

Book your exercise today
CQC screens

CQCommand

Incident Management Technology

At RiskLogic, we’ve used our years of experience delivering tried and tested incident management solutions to create a game changer. CQCommand allows you to rally your management team and provide a step-by-step list of actions and tools to help you make the right decisions when it matters most.