Skip to content

Incident Management

Managing critical incidents in crowded places

What is Incident Management?

Essential service providers and higher risk environments such as places of mass gathering, crowded places and public spaces, require robust incident management systems to ensure a fast, effective and sustained response to significant incidents impacting their people, property or operations.

These systems must accommodate all possible scenarios, be well rehearsed and robustly tested. They aim to deliver the required structure and forethought to minimise any serious ramifications to the organisation, its people and the community it serves.

Effective programs must integrate with preparations from local authorities, regulators and combat agencies and should be aligned with best practice guidelines established by the department of Home Affairs (Emergency Management Australia) or similar.

Who needs Incident Management programs?

  • Essential service providers. E.g. utilities, hospitals, road services
  • Universities
  • Schools
  • Other educational institutes
  • Aged care
  • Public precincts
  • Councils (for their public spaces)
  • Sporting stadiums
  • Theme parks, Zoo’s
  • Theatres

Incident Management Areas

  • Program reviews
  • Incident management plan development
  • Incident control structure and response team structures
  • Tailored incident management training
  • Desktop scenario exercise programs
  • Dynamic full-scale scenario exercise programming
  • Multi-agency events and exercise programs
  • Post-incident reviews.
Get started today

Incident Management Reviews

RiskLogic can analyse and review existing resilience programs to assess an organisation’s level of preparedness and compliance with legislation, best practice standards or benchmarks. This may be specific to incident management or combined with other resilience services, based on the nature, focus and scale of the review.

  • Establishment of review criteria
  • Documentation review
  • Workshops and interviews
  • Physical site visits
  • Report with gaps and recommendations
Update your plans today

Incident Management Plans

RiskLogic will develop an incident management plan for your organisation to assist with the centralised coordination and management of an incident. This will provide a standardised protocol for dealing with incidents, including but not limited to:

  • Incident assessments (ie. tool to identify incident levels)
  • Command centre establishment checklist
  • Command and control structures
  • Role cards for each role
  • Incident escalation checklists
  • Response checklists for identified incidents
  • Impact assessment tools
  • Communication plans including identification of key stakeholders
  • People management plans (Crowd control processes at assembly areas, Media staging areas, Family reception centre, People relocation plans)
  • Animal relocation plans (if required)
  • Assessment and integration of alternative site options
  • Meeting agendas, briefing tools, debriefing tools etc
  • Integration with internal organisational resilience plans and other agency plans
Update your plans today

Incident Management Training

RiskLogic develops and delivers thousands of hours of Incident Management training each year to a wide variety of clients across all industries throughout Australia and New Zealand. Training and development programs are available for all aspects of Incident Management and can be tailored to all team members or focused on specific roles.

Incident Management Training is delivered in a format that is most suited to your organisation’s needs, whether it’s face-to-face, online or a combination of both. Course content is developed by our in-house team of subject matter experts taking into account different learning styles and unique client environments. Our courses have been proven to deliver highly practical and relevant learning experiences for tactical operational staff through to strategic senior executive leaders to help them rise to the challenge in the event of a critical incident.

Training may be as short as one hour to a full day. Training may be conducted for primary team members, alternate team members, as well as tailored for the functional coordinator roles within the command and control structure.

Book your training session

Incident Management Exercises

Rehearsing your organisation’s incident management program via realistic, hand-on scenario exercises is critical to:

  • Build familiarisation with staff roles, responsibilities, processes and available tools
  • Build familiarisation with key stakeholder roles and responsibilities
  • Identify practical program improvements
  • Provide a high level of stakeholder assurance in your organisation’s response and recovery capability

RiskLogic follows a carefully structured, tried and tested process to develop and facilitate an incident scenario exercise as follows:

  • Planning
  • Establishment
  • Facilitation
  • Completion

RiskLogic develops comprehensive exercise plans/instructions for our clients outlining all required details for the exercise program, including objectives, methodology, scope, roles and responsibilities, resource requirements, timeframes and timescales, participants, communications and measurable performance criteria.

RiskLogic’s exercises may be realistic, practical scenario-based exercises all the way to full-scale live exercising involving the organisation’s internal command and control team, other internal stakeholders, external stakeholders (including emergency services), simulated casualties, media etc.

RiskLogic establishes all requirements for the exercise program, including the development of scenarios, input resources and supporting tools, equipment, participant engagement, external stakeholder engagement and all briefings.

On the day of the exercise, RiskLogic provides lead facilitators to manage the program, supported by other support staff as required. We create a highly dynamic, event-driven and realistic scenario experience, utilising well-established exercise resources in a controlled exercise environment. Our adaptable facilitation style helps to maximise participant engagement and provides a comprehensive, yet practical learning experience.

On completion of the exercise program, RiskLogic facilitates exercise debriefs followed by a comprehensive exercise report outlining key activities are undertaken, performance against established criteria and identification of key deficiencies to be addressed. We also provide practical recommendations to further improve the program, follow up support and endorsement/compliance statements on successful completion.

  • Planning
  • Establishment
  • Facilitation
  • Completion

RiskLogic develops comprehensive exercise plans/instructions for our clients outlining all required details for the exercise program, including objectives, methodology, scope, roles and responsibilities, resource requirements, timeframes and timescales, participants, communications and measurable performance criteria.

RiskLogic’s exercises may be realistic, practical scenario-based exercises all the way to full-scale live exercising involving the organisation’s internal command and control team, other internal stakeholders, external stakeholders (including emergency services), simulated casualties, media etc.

RiskLogic establishes all requirements for the exercise program, including the development of scenarios, input resources and supporting tools, equipment, participant engagement, external stakeholder engagement and all briefings.

On the day of the exercise, RiskLogic provides lead facilitators to manage the program, supported by other support staff as required. We create a highly dynamic, event-driven and realistic scenario experience, utilising well-established exercise resources in a controlled exercise environment. Our adaptable facilitation style helps to maximise participant engagement and provides a comprehensive, yet practical learning experience.

On completion of the exercise program, RiskLogic facilitates exercise debriefs followed by a comprehensive exercise report outlining key activities are undertaken, performance against established criteria and identification of key deficiencies to be addressed. We also provide practical recommendations to further improve the program, follow up support and endorsement/compliance statements on successful completion.

Book your exercise today

Post Incident Reviews

RiskLogic also facilitates Post Incident Reviews (PIRs) for organisations who have experienced a recent disruption or incident. A Post Incident Review will evaluate an organisation’s response to a disruption or incident and can be for the entire organisation, selected divisions or focused on external stakeholders. PIRs provide clients with significant learning opportunities by identifying weaknesses and emphasising strengths, serving to further improve incident management response and management processes to continually build incident preparedness.

Book your training session

CQCommand

Incident Management Technology

At RiskLogic, we’ve used our years of experience delivering tried and tested incident management solutions to create CQCommand allowing you to rally your management team, provide a step-by-step list of actions and tools to help you make the right decisions when it matters most and send mass communications to key stakeholders.

CQC screens