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Strategic Crisis Response Webinar

Technology in Action
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Presented on Wednesday 28th November 2018, this 30 minute webinar workshops how Crisis events typically unfold, the critical ingredients of an effective strategic response and how the technology application – CQCommand, is empowering leaders to proactively assess, escalate and get ahead of large scale crisis situations.

The Strategic Crisis Response webinar aims to provide insight into the fundamentals of good practice in strategic crisis response based on live experiences, as well as provide an update on the new features available in CQCommand – including fact and assumption distillation and task allocation.

Here are some Q&As that were raised during the webinar:

  1. With a small team what solutions would you suggest? As there is very little chance of a good A and B team.
    Structured plans to provide guidance for inexperienced team members, broader training so people can perform multiple roles, use of CQCommand to help guide the process.
  2. Do you find the system can sometimes create more pressure or complexity?
    Teams need to capture information and record actions so the system can assist with this. CQCommand has been designed with simplicity in mind, so training and on-boarding – although required, is very simple. Some teams also delegate major use of the system to key individuals and then share outputs on the screen.
  3. Is there a way of capturing media coverage of a crisis event in CQCommand?
    At present this is done manually, but we are in the process of developing media integrations and advance metrics to monitor sentiment etc. which will provide data for further impact assessment.
  4. Can CQCommand host test your DR plans? (we currently test every 6 months, but all manual, but these results to do get audited each time)
    You can create DR specific action plans for a DR team in the system and then use the system to test your plans and record actions. It is not a DR specific system but as a response tool, it can be used effectively for most environments.
  5. How does CQCommand deal with the issue of document version control that can sometimes be a problem when you have multiple people involved in editing communication pieces?
    Everything entered into CQCommand is logged and tracked (user, action, time/date etc) for audit trail purposes.
  6. Can CQCommand be used off-line? Like for those times when Telstra decides to carry out maintenance and everything goes down.
    Currently CQCommand requires internet connectivity. We are building a mobile application which will have an offline capability too (due in 2019).
  7. Do you find clients need their hands held when they initially go live with CQCommand and then become more self sufficient?
    We have a structured on-boarding process to help with the successful implementation of the system. This includes guidance on setting up basic and advanced settings and supporting our clients to train their staff. We also have a robust engagement strategy that provides online wizards, how to videos and educational videos to support the use of the tool.
  8. How have you found CQCommand work with teams that are entirely field based, with limited office access and computer access, instead using phones and radios?
    CQCommand works very well on ipads and other mobile devices but it does require internet access. A mobile application with offline capability is being developed for 2019.