Traditionally, crisis team members were expected to provide effective leadership during an incident with little or no crisis management training. The impacts of stress, interference, poor information and escalating events means that this approach is no longer considered acceptable nor is it sufficient to manage a major incident effectively.
This one-day, practical course, will provide participants an overview on the fundamentals of preparing for a crisis, managing a crisis, and communicating in a crisis using experiential techniques. The day will end with participants forming a Crisis Management Team and working their way through a simulated crisis, enabling them to put to practice the techniques learnt throughout the day.
What will you achieve?
The course provides an overview of the critical success factors for best-practice crisis management. It explores the definition of a crisis, the variables that dictate whether a crisis response is required, and the techniques to manage a crisis effectively.
Specifically, on completion of the course, you will be able to:
- Outline the fundamentals of preparing for a crisis
- Demonstrate crisis management techniques
- Outline the ideal crisis management team structure
- Develop a communications strategy
- Demonstrate crisis management techniques by participating in a mini scenario-based exercise.
How will you and/or your organisation benefit?
- Increased awareness of vulnerabilities and dependencies to strengthen business resilience
- A proactive crisis management culture enabling fast and effective decision making
- Increased confidence in managing a crisis
- Increased awareness of the steps required to reduce the impacts an incident will have on your organisation
Who should attend?
The Crisis Management Fundamentals course will benefit:
- Crisis Managers
- Crisis Management Team members (primary and alternates)
- Those managing or implementing the incident management, crisis management and resilience programs
- Risk and Compliance Managers
- Business Continuity Coordinators and Managers
Thursday 28th Novermber, 2019
Brisbane QLD 4000
9:00am – 5:00pm
Module One – Introduction and Activity
Module Two – Crisis Management fundamentals
- Threat environment
- Crisis Management as part of resilience
Module Three – Crisis Management Team
- Ideal roles and what they do
Module Four – Managing a crisis
- Building situational awareness
- Collecting, recording and managing information
- Understanding and prioritising crisis impacts
- Leading and working within a crisis management team, including running meetings, delegating, team dynamics, and team welfare
Module Five – Communicating in a crisis
- The key reasons many businesses fail crisis comms
- The essential ingredients of a Crisis Communications Plan
- Setting the strategy before rolling out the tactics
- Knowing and engaging with all your stakeholders
o Establishing a reserves bench for your Crisis Communications Team
Module Six – Scenario based exercise
|Simon Petie | Regional Manager @ RiskLogic|